Shipping & Returns

Return/Exchange Policy

Shipping info:

Please allow up to 48 hours to process your order.  We do not ship on weekends and holidays.  Insurance fee is included in shipping cost.  Shipping methods available: UPS or USPS.  Please note: delivery dates are estimated and are not guaranteed.

 

Return/Exchange Policy:

The following conditions must be met in order for returns/exchanges to be accepted:

 1. Item(s) must be in new, original, unused condition with all labels and tags attached to the merchandise.

AND

2. Security loop must be attached with no sign of removal, alteration or tampering.

(Returned items with security loop removed/altered will NOT be accepted and will be returned to buyer, no exceptions).

Authorized returns/exchanges must be returned WITHIN 7 DAYS from the date your order was delivered for a full refund MINUS actual shipping fee paid by us (we will subtract shipping cost we incurred for items with free shipping).  

All original packaging material must be included with your return. All shipping fees are the responsibility of the buyer and initial shipping fee paid by us will be deducted. Package must be postmarked within 3 days from the date your order was delivered. We recommend that you ship your return item(s) using a shipping service that includes tracking and insurance since we cannot be held responsible for packages that are not shipped by us.

EXCEPTIONS: We do not accept returns on final sale items, earrings, and apparel.

RETURN AUTHORIZATION (RA) NUMBER: A Return Authorization Number must be obtained within 7 days of receipt of your item. Please obtain the RA number BEFORE returning any item. No refunds or exchanges will be given on items returned without an RA number and package will be returned to buyer.

DAMAGED PACKAGE/SHIPPING ERROR: Please inspect your item as soon as it arrives. If the item you received is defective, does not match the order you placed with us, or is damaged upon delivery, you must contact us immediately, we'll do our very best to take care of it.

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